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Law Firm Help Desk Analyst

Capitol Recruiters Inc.
Washington, District of Columbia, United States
commensurate with experience.
January 16, 2019


Help Desk Analyst for prominent global law firm in Washington, DC.

***The hours for this position are 1:30 p.m. - 10:00 p.m.

This position is responsible for providing technical assistance and support related to firm computer systems, hardware, software, and remote access.

In this position candidate will be responsible for:

• Responding to technical support requests regarding hardware, software and remote access - either in person, over the phone, or via email in a professional, confident, and courteous manner

• Writing tips, frequently asked questions, and knowledge articles for the firm’s intranet and helpdesk knowledgebase

Position Requirements:

Must have at least 3-4 years of law firm help desk experience. Strong interpersonal and written communication skills required with a superior customer service attitude, experience working with Windows7/10 operating Systems and Active Directory, prior experience resolving issues with Microsoft Office 2010 and higher as well as Adobe Acrobat and iManage, remote access (Citrix and VPN) and mobile devices.

Salary is commensurate with experience, generous employee benefits offered.