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Customer service executives

Company:
Ignitlyte Initiatives
Location:
Lagos, Lagos, Nigeria
Posted:
December 12, 2018

Description:

– Manage office supplies stock and place orders

– Deal directly with customers either by telephone, electronically or face to face

– Respond promptly to customer inquiries

– Handle and resolve customer complaints

– Organize workflow to meet customer time frames

– Direct requests and unresolved issues to the designated resource

– Record details of inquiries, comments and complaints

– Record details of actions taken.

– Follow up on customer interactions

– Provide feedback on the efficiency of the customer service process.