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PC Support / Help Desk Support / PC Technician

DatamanUSA LLC
Melbourne, Florida, United States
January 23, 2019


Roles & Responsibilities:

Provides technical\warranty support for computers and associated networks. To include delivery and installation of new PC's and peripherals, troubleshooting and repair of PCs, software, and related peripheral equipment.

Connects personal computers and terminals to exisitng data networks.

Assists users in the general use of personal computers and enterprise networks utilizing established enterprise procedures

Utilizing Enterprise guidelines\standards assists customers in selecting appropriate hardware\software to meet business requirements.

Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements.

Maintains service ticket requests logs documenting all actions taken to include issue resolution prior to closing ticket.

Escalates issues and problems that are outside of normal guidenance and activities to management.

Replaces aged devices in response to Enterprise Refresh schedule following established procedures including the migration of all data and authorized programs.

Decommissions returned systems for disposal.

Supervision and instruction given for routine work.

Follows established processes and procedures in performance of most duties with detailed instructions given for new activities or special assignments.

Preferred Qualifications:

Current\Active Secret DOD Security Clearance Mandatory

CompTIA A+ Certification

Experienced using a COTS Incident and Service Request ticketing system.

Proficiency in Microsoft products such as Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, Visio.

Strong familiarity with hardware components such as video cards, hard drives, network adapters and motherboards

Must be able to lift up to 50 pounds.