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Customer Support Representative -

Burnsville, Minnesota, United States
May 25, 2018

Major purpose: • First-line phone and e-mail support duties for our worldwide customers.

• Primary interface with end-users of our software and online product offerings.

• Various duties to assist our Manager of Customer

Major functions: • Handle all incoming support center telephone calls and email inquiries

• Maintain and deliver user guides and other customer facing documentation

• Administration of tools to track product orders, warranty details and other fulfillment-related information

• Assist Manager of Customer Support in various duties as needed

• Light administrative duties

• Liaise between customers and all departments within L3

Technical/Functional skills:

Education/Experience/Licenses etc.: Person Specification

• Experience working with customers via telephone and email

• Strong background using personal computers

• Experience with software troubleshooting

• Familiar with Microsoft Dynamics CRM, and Microsoft Business Suite software

• Strong organizational and time management skills

• Exceptional interpersonal communication skills

Additional Information

This is an entry-level position.

Full time during regular business hours