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Help Desk Level 1

Company:
SGS CONSULTINGS
Location:
Minneapolis, Minnesota, 55442, United States
Posted:
February 13, 2018
Description:

Hi,

This is Vaibhav from the recruiting team of SGS. Currently we are sourcing for a Help Desk Level 1 for one of our Fortune 500 clients’. I am enclosing a synopsis of the opportunity for your perusal as well as some background information about our organization. I would like to discuss this opportunity with you in more detail. Please reach me on 609-436-9208 or

Job Title: Help Desk Level 1

Location: Minnetonka, MN 55345

Duration: 12 months

Shift: 1st shift (7:00 AM – 4:00 PM)

Years’ Experience: 0-3

Duties:

• Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards.

• Diagnose problems by asking accurate, concise questions in a professional and timely manner.

• Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

Skills:

• Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.

• Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.

• Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

Education:

• Associate degree in Computer Science or a related discipline, and at least one, typically three years’ experience in IT or an equivalent combination of education and work experience.