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Field Service Engineer - 1

Company:
Absolute Opportunities
Location:
Chicago, Illinois, United States
Posted:
February 14, 2018
Description:

Field Service Engineer - 1

Anywhere in U.S. Anywhere in the Mid West, East Coast

Summary/Objective:

This position is responsible for effectively commissioning and servicing Simpson supplied equipment at customer site. Duties include commissioning new equipment, technical support and troubleshooting of existing equipment, communicating the status of equipment to internal Simpson departments and its customers, as well as performing telephone support for Field Service. This position works under limited supervision in an automated environment. Travel is required throughout the Americas, Asia and Europe. Travel ranges 50% - 80%.

Essential Functions:

? Services existing equipment at customer sites in order to ensure that equipment is performing at optimal levels and according to machine specifications. Troubleshoot machines in order to isolate and resolve problems.

? Effectively commissions new equipment at the customer site. Ensures that the equipment has been properly installed for start-up -- both mechanically and electrically.

? Produces Service Reports, Start-Up Documentation, expense reports, and other reports pertaining to requirements of the position in an accurate and timely manner.

? Ensures that AX database and “Customer Profile Reports” are current with industry and customer intelligence.

? Performs warrantee service calls in order to troubleshoot and resolve equipment problems.

? Performs courtesy calls to current customers in order to ensure optimum customer satisfaction.

? Checks stock on customers’ spare parts for capital equipment and uses suggestive selling techniques to increase spare parts sales.

? Seeks equipment upgrades and new equipment business opportunities and promotes the advantages of purchasing Performance Partnership Contracts (PPC’s).

? Develops and provides ideas to Engineering to improve equipment design and eliminate reoccurring manufacturing and design flaws.

? Trains other Field Service Engineers when needed.

? Performs technical support via phone as scheduled.

Required Education:

? BS Engineering, Engineering Technology or equivalent experience

? Technical course work covering the following: mechanical, electrical, and pneumatic principles

? Coursework and demonstrated ability to work with PLC’s and HMIs.

Required Experience:

? Minimum 5 - 7 years in an industrial environment with responsibility for industrial machine maintenance and commissioning

? Previous successful employment where direct customer contact required

? Previous successful employment where over 50% travel was required

? Previous experience in a foundry environment preferred

Required Skills:

? Strong mechanical aptitude

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Summary/Objective:

This position is responsible for effectively commissioning and servicing Simpson supplied equipment at customer site. Duties include commissioning new equipment, technical support and troubleshooting of existing equipment, communicating the status of equipment to internal Simpson departments and its customers, as well as performing telephone support for Field Service. This position works under limited supervision in an automated environment. Travel is required throughout the Americas, Asia and Europe. Travel ranges 50% - 80%.

Essential Functions:

? Services existing equipment at customer sites in order to ensure that equipment is performing at optimal levels and according to machine specifications. Troubleshoot machines in order to isolate and resolve problems.

? Effectively commissions new equipment at the customer site. Ensures that the equipment has been properly installed for start-up -- both mechanically and electrically.

? Produces Service Reports, Start-Up Documentation, expense reports, and other reports pertaining to requirements of the position in an accurate and timely manner.

? Ensures that AX database and “Customer Profile Reports” are current with industry and customer intelligence.

? Performs warrantee service calls in order to troubleshoot and resolve equipment problems.

? Performs courtesy calls to current customers in order to ensure optimum customer satisfaction.

? Checks stock on customers’ spare parts for capital equipment and uses suggestive selling techniques to increase spare parts sales.

? Seeks equipment upgrades and new equipment business opportunities and promotes the advantages of purchasing Performance Partnership Contracts (PPC’s).

? Develops and provides ideas to Engineering to improve equipment design and eliminate reoccurring manufacturing and design flaws.

? Trains other Field Service Engineers when needed.

? Performs technical support via phone as scheduled.

Core Competencies: Accountability/ Communication Efficiency /Innovative/Creative/ Knowledge/Experience /Teamwork

Supervisory Responsibility: No

Work Environment: Frequently works in foundries which present hazards such as heat radiating from molten metal, respiratory effects from vapor and fumes, skin effects from contact with chemicals, slips, trips, falls, physical injuries from machinery, and noise.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Requires frequent standing, bending, carrying, stooping, and walking.

Must be able to lift 40 pounds.

Must be able to read and hear.

Must be able to communicate and exchange information verbally and in writing.

Must be able to operate and use a computer and its office related applications and other office equipment.

Travel: Frequent - domestic and international travel required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities

Required Knowledge, Skills, and Abilities: (Submission Summary)

1. BS Engineering, Engineering Technology or equivalent experience

2. Technical course work covering the following: mechanical, electrical, and pneumatic principles

3. Coursework and demonstrated ability to work with PLC’s and HMIs.

4. Minimum 5 - 7 years in an industrial environment with responsibility for industrial machine maintenance and commissioning

5. Previous successful employment where direct customer contact required

6. Previous successful employment where over 50% travel was required

7. Previous experience in a foundry environment preferred

8. Are you willing to travel 50-80%? (domestically and internationally)

9. Must have PLC (programmable logic controller) experience

10. Must have HMI (human machine interface) experience?

11. Must have experience with pneumatics, hydraulics, mechanics?

12. Strong mechanical aptitude and the ability to read mechanical drawing

13. Strong electrical skills/aptitude and the ability to read electrical schematics14. Proven knowledge of pneumatic principles15. The ability to read PLC diagram/schematics and troubleshoot such equipment16. Excellent verbal and written communication skills, training skills17. Knowledge and operating ability of PC’s and PC applications such as Excel and Word

18. Present Salary?

19. Salary Expectation?

20. Must be a US Citizen or Green Card holder?

21. Current Address?