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Student Experience Manager (Cohort Lead) - 1

Company:
Absolute Opportunities
Location:
San Francisco, California, 94102, United States
Posted:
February 14, 2018
Description:

Student Experience Manager (Cohort Lead) - 1

San Francisco, CA 94102

We are looking for a Student Experience Manager to strengthen and grow our industry leading program.

Responsibilities:

Understand how the program works in detail (even though the subject matter may be technical and foreign to you) and the role of different players. Be well versed in program delivery approaches and best practices.

Manage student experience and program success through class-wide, small group, and individual reflection sessions.

Stay abreast of the perceptions and feelings and needs of the class. Handle difficult issues such as impostor syndrome, group conflicts, and truancy.

Accountable for unconditional success for all metrics pertaining to the cohort, including placement rate, satisfaction ratings, starting salary, health and happiness of students.

Responsible for the health of academic and cultural student pipeline from admissions through job placement.

Understand what drives 5-star program reviews, strong academic results and successful job placement.

Maintain accurate, deep, real-time data on how students are scoring across these dimensions, working with other members of the instruction team as required.

Suss out the reasons behind student success issues / risks. Determine remedial solutions and create, rollout & manage associated action plans.

Deliver (often difficult) feedback to students that improve outcomes and result in positive sentiment. Serve as support and safety net for instructional team and elevate issues appropriately.

Qualifications:

Charismatic public speaker who can speak in front of groups large and small.

Predicts needed job-seeker remediations and creates effective action plans accurately and easily.

Able to work with diverse staff, students, and stakeholder groups (execs, alums, partner schools, etc).

Outstanding written and verbal communication skills.

Empathetic listener and communicator.

Detail oriented and systematic.

While the position doesn’t require software engineering skills, you should have an interest/ability to learn the components that are necessary for success in this role (which will be supplied to you).

College degree preferred but not required.

Additional Information:

Benefits + Perks

Medical/Dental/Vision Insurance

Unlimited Vacation

Gym Reimbursement Program

401k options

Lunch + Snacks provided

Inspiring workplace and motivated colleagues

Awesome, open-office location in the heart of SF; easy access to BART and Caltrain

Required Knowledge, Skills, and Abilities: (Submission Summary)

1. Must have experience in a counseling/coaching/mentoring role, preferably in a higher education setting.

2. Charismatic public speaker who can speak in front of groups large and small.

3. Predicts needed job-seeker remediations and creates effective action plans accurately and easily.

4. Able to work with diverse staff, students, and stakeholder groups (execs, alums, partner schools, etc).

5. Outstanding written and verbal communication skills.

6. Empathetic listener and communicator.

7. While the position doesn’t require software engineering skills, you should have an interest/ability to learn the components that are necessary for success in this role (which will be supplied to you).

8. College degree preferred but not required.

9. Present Salary?

10. Salary Expectation?

11. Must be a US Citizen or Green Card holder?

12. Current Address?