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German Technical Support - Barcelona

High Five Recruitment
Barcelona, CT, Spain
February 15, 2018

What is the job?

You will have to Support Chromecast, Google Home, Google Wifi, Chromebased OS laptops and wearables through email, phone and chat channels.

Maintain client relationships through product support and troubleshooting.

Respond to incoming calls, email and from end users.

Manage effectively all incoming incidents in a customer service environment and through a ticketing tool

Gather information from customers and advise on Google policies.

Who is our client?

The client is a European multinational company specialized in outsourced customer care, technical support and sales. The group is present in more than 35 locations worldwide with 6500 employees and keeps growing. The company is giving support is given in 25 different languages. New career development opportunities arise continuously following the growth of our projects. Employees provide the outstanding performance and we provide the opportunities.

Who are we looking for?

- High level of German (written and oral) plus the language of the market at a native level.

- Good level of English spoken and written.

- Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online Apps

- Proficient PC skills

- Team player

- Quick learner

- Excellent communication skills (ability to communicate technical issues in non technical terms)

- Ability to operate in high pressure situations

- Keen sense of technical curiosity

Where is the job?

Sunny Barcelona is full of history and tradition. Barcelona has all the facilities and commodities of a modern city. Good transportation and the proximity to beaches is something very appreciated by Barcelona’s residents.

Interview process and salary?

To be considered for this German speaking job in Barcelona, Spain you will have to pass 3 phone or Skype interviews. Salary is 18,000 to 21,000 per annum. Our client will offer a 500€ relocation package on your first salary.