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Help Desk Lead CMS

Proposal Helper, LLC
Baltimore, Maryland, United States
September 17, 2017

Posted By Premium Recruiter


- It is required that the Helpdesk Lead have a minimum of 2 years of experience in managing a call center.

Additionally, the Key Personnel will need to have:

• Strong skills in managing contracts of this size and complexity including flexible and creative staffing models and financial management capability.

• Strong project management integration skills to manage changes that shall come from different CMS and contractor organizations.

• Strong business analysis skills and an understanding of CMS and CMMI program and business goals.

• Solid technical architecture skills with the ability to lead projects through the CMS XLC and the Technical Review Board. Successful track record at CMS or organizations with similar complexity as CMS.

• Diverse application development and testing skills, including but not limited to:

o Custom software development based on the IBM Websphere suite and Oracle database.

o Programming expertise in Java, J2EE, Websphere, Struts, Spring, JSP, JavaScript or other functional programming languages

o Deep knowledge of JavaScript, JSON, XML, SOAP, REST and associated frameworks (JQuery, Angular JS)

o Custom software development based on open source technologies.

o Salesforce ( development and configuration capabilities.

o Functional, performance, and usability testing.

• Proven ability to manage large scale operations and maintenance, including operating a tier 3 help desk.