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Customer Service Representative-Work From Home

Company:
NVA Virtual Soultions, LLC
Location:
Houston, Texas, United States
Salary:
$8.00-$12.00 hour
Posted:
September 16, 2017
Description:

Our Work-At-Home division is currently hiring for customer-focused individuals just like you! These contractor positions are 100% work-from-home and are only available to residents of the contiguous United States.

Job Responsibilities:

• Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues

• Educate customers about a product or service they currently have

• Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach

• Use active listening and probing question skills to help troubleshoot and resolve customer technical issues

• Verify customer account information and update necessary information, as needed

• Access the company databases and provide instructions to customers to determine the root cause of their problem

• Multi-task and interact with other departments to resolve customer needs

• Ensure customer needs are met with follow-up calls and communications Handle multiple tasks simultaneously while creating an exceptional caller experience

• Driven for success and comfortable working independently

• Attend job-related training, refresher training, updates, and cross training

• Participate in team meetings and individual team meetings

• Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business

Benefits:

• Work from Home

• Flexible Schedule

• Corporate Discounts

Qualifications:

• A high school diploma or GED

• Basic PC keyboarding skills, basic Microsoft Office experience (Outlook, Word, Excel)

• Direct client contact technical support experience (preferred)

• Excellent verbal and written communication skills; proficient reading skills

• Excellent problem diagnosis and problem-solving skills

• Multi-tasking skills, showcased through the use of several applications

• Call center industry experience (preferred, but not required)

Equipment Requirements:

• Excellent Internet connectivity:

o Access speeds of 1 Mbps upload and 5 Mbps download – the faster the better!

o *Wireless and/or satellite Internet Service Providers are not compatible with our systems.

• Productive work environment:

o In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

o A quiet and distraction-free, secure place to work.

• A computer with:

o 1.6 Ghz Dual Core processor (the faster the processing environment, the better)

o 2 GB RAM

o 10 GB available hard drive space

o One or more available USB ports (2.0 or greater)

o Sound/audio support