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Customer Service Representative - 29175

Company:
Leddy Group
Location:
Concord, New Hampshire, United States
Posted:
September 15, 2017
Description:

Are you looking for a customer service position in the central New Hampshire area?

The Customer Service Representative will report to the Call Center Supervisor and is responsible for answering routine telephone inquiries in a professional, customer-oriented manner by following standard scripts and procedures. Must have an on-going knowledge of company policies/guidelines as directed by management; and remain flexible and willing to adjust to other duties based on business needs. Other duties to include, but are not limited to: notice quality review, image review, and customer case management.

Qualification/Requirements

High school diploma or GED Certificate is required; one to two years related supervisory experience in customer service and/or retail industry; or equivalent combination of education and experience.

Excellent communication skills.

Clear and professional speaking voice.

Strong process, analytical, and organizational skills.

Demonstrated productivity in a team environment, focusing on customer satisfaction.

Highly developed sense of integrity and commitment to operational excellence.

Must possess strong computer skill-sets with emphasis on MS-Office products such as Excel, Access, PowerPoint, and Word are highly desirable.

This is a full-time role with some Saturdays, supplemental to direct, and offers great benefits once hired on!

Interested? Send your resume to , call the office at 603-666-4051 or apply online