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Desktop Support Technician - Columbus, OH, Albany, GA, Huntsville, AL

Company:
Bey
Location:
Huntsville, Alabama, United States
Salary:
DOE
Posted:
September 24, 2017
Description:

My client is looking for five Client End User Support Technicians for location Columbus, OH, Albany, GA, Warner Robins, GA, Anniston, AL, Huntsville, AL. These are Contract positions for a duration of 5 years.

Department of Defense Security Clearance required

About the Position

Enterprise IT Helpdesk and Desktop level End User Support functions. End User IT support services may include on-site hardware, software, and technical IT Incident Management support to augment existing government IT support personnel located at geographically dispersed sites throughout the Central-Southern regions of the US. The DLA is a United States Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant under conditions of peace and war.

Requirements

• Two (2) to three (3) years of progressive Information Technology (IT) experience within military networks and systems is required.

• Bachelor's Degree in appropriate discipline or MCSE and 2-3 years System Administration Experience, MCSE is preferred.

• Security+ certification (absolutely required)

• Windows 7 Certified (70-680 exam) (preferred)

• Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).

• Ability to provide hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement.

• Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.

• Knowledge of IBM’s Customer Information Control System (CICS) and Virtual Telecommunications Access Method (VTAM) Printer Support System (VPS) to restart printers and printer output.

• Demonstrated ability with installation, configuration, and the ability to learn DLA-unique applications and programs.

• Demonstrated understanding of End-User Radio Frequency (RF) hardware/software devices and the ability to perform minor repairs or configurations.

• Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products

• Understanding and knowledge of Windows 7 and MS Office; to include ability to install any subsequent releases/upgrades.

• Expertise to install and support workstation hardware and software, to include depot-unique items as instructed by the Government.

Please complete the following skills-matrix and send back with your updated resume

Full Name:

Degree in Technical Major (required):

Total experience as a Client End User Support Technician:

Total experience with working military IT networks and systems (absolutely required):

Do you have Department of Defense Security Clearance (absolutely required)?

Are you certified for Security +(absolutely required)?

Are you certified for Windows 7 (70-680 exam) (preferred)?

Total experience with System Center Configuration Manager, Microsoft’s Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades.:

Total experience with Windows security to include any subsequent software releases/upgrades :

Total experience with troubleshooting hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.):

Total experience with providing hardware maintenance such as board replacement, cable switching, communications assistance, and hardware installation and replacement:

Total experience with working with a standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders :

Total experience with IBM’s Customer Information Control System (CICS) and Virtual Telecommunications Access Method (VTAM) Printer Support System (VPS) to restart printers and printer output:

Total experience with installing, configuring, and the ability to learn DLA-unique applications and programs:

Total Experience with End-User Radio Frequency (RF) hardware/software devices and the ability to perform minor repairs or configurations:

Total experience with troubleshooting Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products:

Total experience with Windows 7 and MS Office; to include ability to install any subsequent releases/upgrades:

Total experience with installing and supporting workstation hardware and software, to include depot-unique items as instructed by the Government.

Expected Hourly Rate:

Day Phone #:

Evening Phone #:

Cell Phone #:

Availability:

Current City/State:

Work Status (US Citizen only):

Have you applied recently for this requirement earlier through anyone else? Y/N:

Why are you leaving your current employer?

Why are you interested in this job?