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Desktop Support Technician

vTech Solution Inc
Des Moines, Iowa, United States
July 24, 2018



• This role is focused on actual desktop support and not help desk phone support.

• The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:

• Handle difficult situations with clients and turn them into a win for the desktop support team

• Work trouble tickets from system

• Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on

• Solve issues desk side and through remote desktop

• Answer how to questions and resolve issues related to applications, printers, connectivity

• Setup and install new PC’s,

• Maintain a positive outlook, be professional, and provide excellent customer service

Required Skills:

• Some work may be required outside of M- F (7 to 5), not to exceed a 40- hour work week

• More than 4 years of relevant experience and preferred education of 2- year degree or equivalent technical study

• Experienced in PC (desktop/laptop/thin client) support - both desk side and remote

• Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting

• Desktop - Windows XP to Windows 7 MigrationAbility to troubleshoot issues with Microsoft Office 2010/2013

• Windows networking TCP/IP Configuration and troubleshootingAbility to troubleshoot issues with Microsoft Internet Explorer 10/11

• Ability to install and troubleshoot issues with a variety of in- house developed and 3rd- party software

• Troubleshoot network printersExperienced in Windows networking TCP/IP configuration and troubleshooting

• Ability to modify system registry (regedit)

Highly desired/Nice to have:

• Experienced in Google device (Chromebox/Chromebook) support

• Experienced in support of the Google Office Suite of products

• Printers - troubleshoot network printer connectivity issues

• Printers - hardware maintenance (toner/maintenance kit replacement)

• Thorough understanding of Microsoft Active Directory - client side

• Ability to use industry standard remote tools - preference for SCCM

• Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc

• Industry certification (A+, Network+, MCP, etc.)