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Customer service executive

Company:
MNC company
Location:
Visakhapatnam, Andhra Pradesh, 530001, India
Posted:
September 16, 2017
Description:

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Location: Hyderabad

Qualification: Graduation

Experience: 0 to 3 yrs

Shifts: Rotational

Salary: 1.5 to 3.5 LPA

Competencies and Skills Required

Good communications skills

Ability to listen and active problem solving skills

Good interpersonal skills

Ability to handle pressure

For details: Sruthi, HR recruiter, 8886699863