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Front Desk Associate

R.H. Boyd Publishing Corporation
Nashville, Tennessee, United States
June 20, 2017


Serves visitors of the R.H. Boyd Publishing Corporation by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Required Skills and Education

●High School Education or Equivalent

●Must have strong interpersonal skills using tact, patience and courtesy

●Must exude professionalism and optimism

●Must be motivated and able to work with minimal supervision

●Must have strong active listening skills with attention to detail

●Must have excellent verbal and written communication skills

●Must have problem solving skills with the ability to offer solutions

●Must be organized and with the ability to effectively manage priorities

●Must be proficient in Microsoft Office; preferred SAGE 100 and Starship experience

●10-Key, data entry experience; 25+ wpm


•Welcome visitors by greeting them in person or on the telephone; answer or refer inquiries.

•Direct visitors by maintaining employee department directories.

•Give clear instructions, following through with callers and visitors to transaction completion.

•Monitor logbook; issue visitor badges.

•Maintain telecommunication system by following manufacturer’s instructions for house phone and console operations.

•Maintain safe and clean reception area, complying with procedures and regulations.

•Maintain a safe and clean reception area, complying with procedures and regulations.

•Maintain continuity among work teams by documenting and communication actions, irregularities and continuing needs.

•Aid in the maintenance of database by proactively updating customer information as needed.

•Assist with the document maintenance as needed.

•Completes required training and development objectives within the assigned time frame.

*Previous experience in a security guard role highly desirable