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Bids Solutions Architect

Transcom Worldwide Philippines Inc.
Pasig, National Capital Region, Philippines
June 20, 2017

The Bid Solutions Architect is a customer-focused specialist, both internally (stakeholders) and externally (clients), responsible to design a solution that would best fit our capabilities, facilities and resources based on the potential client’s requirements. This is a Senior role (Senior Manager) directly reporting to the Director for Sales Support and Administration.

Essential Duties & Responsibilities:

*Understand and map out client requirements in order to position the best solution for the maximum client value.

*Lead the workstream calls, discuss solutions, gather requirements, create the necessary documentation for key meetings and responses.

*Build & deliver presentations for the solution, in conjunction with bid support team members and key point of contact per team / group, detailing complex solutions in a professional and concise manner.

*Responsible for the planning of complex proposal or tender processes and the execution of key phases in a timely manner.

*Works on the qualification of opportunities / leads based upon the organization’s capabilities, business objectives and roadmap

*Assist the Bid response team in the completion and submission of any tender or RFP documents

*Attend customer calls and meetings where required.

*Use the RFP qualification process to plan out the required inputs from all team members.

*Be able to develop proposals and have confidence in presenting them.

*Participate as a key member of the contracts negotiating team providing analysis and input on contract change impacts to deal outcome

*Be an active, dynamic and contributing member of the English-Speaking Region business support and development team Build strong and effective relationships with internal customers; Demonstrate a genuine and achievable commitment to provide a first class service at every level to all users of Transcom.

Identify and mentors potential back-up/replacement candidate

Job Specifications (Qualifications, Skills and Experience):

*Strong understanding of call centre operations, and the outsourced CRM Market

*Strong workforce and operations background

*Has a good understanding of BPO metrics / SLAs and financials

*Excellent writing and communication skills

*Must have a passion for metrics, data, and process with the ability to tie all three to business objectives.

*Ability to converse and present well with various level of leadership, including the Executive team

*Ability to understand high-level business issues and proposed detailed solution to highlevel issues.

*Keen on details

*Ability to understand complex material

*Able to work under pressure

*Superior time management and organizational skills

*Leadership experience demonstrated in a role in outsourcing services, CRM, or related services would be a distinct advantage

*Have knowledge in the software Excel, Word, PowerPoint and Visio.

*Proven track record of creating and delivering business objectives

*Strong customer focus, with drive for delivering quality service

*Excellent communication and relationship-building, able to communicate at the most senior levels and present effectively to a wide variety of audiences

*Hold a high level of morale

*Be self-motivated and problem solving oriented

*Take ownership for quality, competence and commitment