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Customer Service Executive(Inbound Australia Process)

Zaib Staffing Solutions
Hyderabad, Telangana, India
June 20, 2017

Experience – Minimum 8 Months exp in BPO international process ( Australia's Process experience will be extra Valued)

Manage large amounts of incoming calls.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers