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Revenue Assurance Analyst

Transcom Worldwide Philippines Inc.
Pasig, National Capital Region, Philippines
June 20, 2017

The members of the Revenue Assurance team have a direct report to their client or program Senior Manager. (in most cases CCM or CM)

The positions within this team will be proactive by setting up accurate measurement matrixes and to have deep knowledge of the contact centre software, supporting management in executing their business decisions with a high amount of precision and consistency.

Essential Duties & Responsibilities:

*Create/manage revenue and paid time forecasts for all sites and programs defined.

*Create analytical reviews of client profitability; Generate recommendations on how to improve revenue and optimize cost.

*Provide analysis and explanation of variances to forecast and/or run-rate revenue, expense and net earnings of the sites and programs.

*Works with the business to create:

a) Continuously improve forecasting methodologies and processes.

b) P/P forecasts.

c) Analysis of proposed change as required.

d) ROI assessments of incentives and operational programs.

e) Seamless transfer of data from the Business to Finance to link operational plans to financial outcomes.

*Conduct weekly evaluation of the current run rate or current performance of the site and the programs handled to ensure that each site and program will meet the target.

*Initiate day to day interaction with the Vice President for Operations, *Operations Directors, Operations Managers, and Client Operations & Client Services.

Job Specifications (Qualifications, Skills and Experience)

Work Experience:

*Must have at least a year of relevant experience in relevant support Area such as Reporting and Resource Planning;

*Have worked in a performance driven environment before;

*Have worked for a CRM outsource business;

*Have worked as Supervisor in previous positions;

Skills Requirements:

*Have good knowledge of relevant processes such Reporting and Resource *Planning;

*Have good knowledge of relevant process specific tools / software such as *Aspect eWFM software;

*Have a good understanding of CRM best practices;

*Have good communication skills;

*Have other language skill.

*Focus on setting clear objectives and priorities;

*Have English language skills.

*Manage time effectively;


*Be self-motivated, commercially minded and problem solving oriented;

*Take ownership for quality, competence and commitment;

*Enjoy/thrive on autonomy and be results focused;

*Have effective analytical skills to analyze results and make decisions based on facts and figures;

*Have good communication skills;

*Be highly motivated and capable to motivate others;

*Have high personal energy and enjoy a lively environment;

*Be highly flexible and welcome change/improvements.