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Lodge Receptionist

Company:
Apt Recruitment Solutions
Location:
Midrand, GP, South Africa
Salary:
R14000/month live in
Posted:
October 12, 2018

Description:

Lodge Receptionist

A prestigious and luxury game lodge requires the services of an efficient and diligent receptionist who will contribute to an overall exceptional experience from check in to check out of our guests.

Minimum Requirements

Head and shoulders photograph together with updated CV

Grade 12 Certificate

South African Identity Document/valid driver’s license

Opera knowledge is essential/Word and Excel spreadsheets

2 – 3 year’s previous experience in a customer focused industry with contactable references

A sunny and positive attitude with excellent communication skills

Commitment to delivering a high level of customer service

The ability to work accurately individually and as part of a team

Well presented with excellent grooming standards

Police Clearance certificate

An application which does not contain all the requested information and/or does not meet the requirements will not be considered.

Key Responsibilities

Welcoming and greeting guests in a manner that creates a favourable first impression

Ensure an efficient reception experience for Guests – check in /out audit procedures

Achieve positive outcomes from Guest queries in a timely and efficient manner

Answering the calls in a professional and friendly manner and redirect as appropriate

Convey knowledge of our game drives, picnics, entertainment, packages, promotions and use up-selling techniques to promote lodge services and facilities

Use the correct procedure regarding the acceptance of foreign currencies, credit cards and cash in accordance with the lodge credit policy

Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and/or other departments

Assist other departments when necessary

Should the applicant not have been contacted within 14 days, kindly accept that the application was unsuccessful.