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Client Account Representative

Company:
Land Titles
Location:
Calgary, Alberta, Canada
Salary:
$17-19 per hour
Posted:
February 15, 2018
Description:

A client of ours in the Calgary area is looking for a Temporary Client Account Representative to join their team! This opportunity is slated to start immediately, and last through July 2018. This is a full-time position that pays between $17.00 - $19.00 per hour. The ideal candidate in this role will have previous experience working with a dedicated client in a customer service role, with the ability to research and resolve any issues that may arise.

Job Duties:

Receive inquires from client and internally from company regarding status updates, issues, delays, and other questions/concerns

Document requests/inquiries in company system to begin researching and resolving inquiries

Ask inquirer pertinent questions to facilitate a well-rounded understanding of the inquiry to better assist in obtaining an answer

Utilize online files and other online tools and company system(s) to access information and data necessary to resolve inquiry

Refer to available references and procedure manuals to research deeper into inquiry

Work with other company departments to facilitate prompt reply to client

Notify clients of resolution or updates regarding inquiries

Suggest changes and/or enhancements to existing procedures to overcome operational deficiencies

Requirements:

1-3 years prior experience in logistics, high-level customer service, or account manager role required

Excellent oral and written communication skills required

Strong analytical skills with the ability to quickly learn new programs & systems

Proficiency in MS Excel required

A high level of detail orientation with the ability to multi-task required

Ability to commit to a long term project

Please apply online for immediate consideration. All qualified candidates will be contacted.