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Desktop Analyst

J&M Group
Calgary, Alberta, Canada
February 14, 2018

• Ability to interact with business end-users at all levels of the organization

• Possess a friendly, can-do and mature attitude focusing on great customer service

• Excellent written and verbal communication skills

• 1-5 years previous level 1-2 technical support experience

• Reliable, dependable, and skilled deployment and migration technician

• Experience in end-user support and Windows 10 implementation and troubleshooting knowledge

• Experience with Windows 10 OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking

• Experience with current desktop, laptop, peripheral technologies.

• Experience with imaging machines

• Experience utilizing client remote control solutions.

• Physical ability to lift 30-50lbs on a daily basis

• Availability and flexibility to work outside standard 8-5 business hours when required.