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Dispatcher (Customer service)-171489

Indianapolis, Indiana, 46256, United States
February 14, 2018

• 1+ yrs. H.S. Diploma or equivalent.

• Responsible for all inbound phone calls from Service Technicians in the field.

• Dispatches technician to the next job and provides necessary information regarding the service request.

• After the work is complete, the rep is responsible for requesting the billing information from the technician and moving the job from Cleared to Billable status.

• Places systems on test and views signals for the technician.

• Receives inbound phone calls from service technicians in the field.

• Handles the call.

• Does not transfer the technician’s call (unless absolutely necessary), and resolves technician’s questions independently or requests assistance to answer technician’s questions.

• Clears and bills job tickets for service technician.

• Assigns the next job ticket to the service technician.

• Places systems on test and views signals for the service technician.

• Notifies the Coordinator if a service technician cannot complete the job ticket as assigned; or a service technician requests more work to be assigned.