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Optical Sales Associate

Lens Doctor
Portsmouth, New Hampshire, 03801, United States
February 13, 2018

Optical Sales Associate

Lens Doctor - Portsmouth, NH

The Ophthalmic Dispenser / Frame Stylist assists and educates patients with their selection of eyeglass frames, lenses, and lens enhancements. They are responsible for overseeing all duties in the optical area, including placing orders to maintain inventory, dispensing, lab finishing, and repairs and adjustments for eyeglasses. This position also requires office support and assisting customers with appointments.


Assists and educates patients with the selection of frames, lenses, and lens enhancements based on the patient’s prescription and specific needs.

Processes eyeglasses, which includes pricing, measuring, collecting money, coding and documenting patient charts.

Repairs and adjusts eyeglasses while ensuring patient satisfaction.

Maintains clean, organized and stocked eyeglass displays.

May assist patients with the purchase of contact lenses, teach new contact lens wearer how to insert, remove, clean and care for lenses.

Manages inventory of contact lenses, eyeglass frames, accessories, tools and office supplies.

Perform regular machine maintenance in accordance with maintenance checklist and reports equipment malfunctions to the Office Manager.

Meets company safety rules and standards to include following guidelines for hazardous material handling and waste disposal.

Control lab inventory through auditing tray management procedures, special orders, check-in of lenses, breakage, returns, and the monitoring of damaged and defective product.

Attends continuing education courses to keep informed of new technology and advances in the optical industry.


As needed, provide office support by answering incoming calls, scheduling appointments and checking patients in for appointments. This job description is meant to be a guideline for coordinating daily activities; other duties will be performed as assigned.


This position is performed in an office environment and requires periods of sitting or standing that may last one hour or longer, and requires approximately 20% sitting, 60% standing, and 20% walking.

Physical requirements may include the need to occasionally lift up to twenty-five pounds.

Job pressures are high for meeting deadlines, working on multiple tasks at one time, and frequent interruptions.

Occupational requirements for this position include the ability to see, hear, and speak clearly and distinctly.

The mental ability required is high for reasoning, reading, remembering, writing, and speaking.

This position requires the ability to work extended or unusual hours to meet the occasional needs of the practice or in an emergency situation.


This position reports directly to office manager .


This position has no supervisory responsibilities.


Skills required of this position include:

Ability to sell and service eyeglasses and contact lenses with a commitment to provide excellent customer service.

Problem solving issues may involve patient comfort and satisfaction or dealing with irate or frustrated customers. Problems are resolved by making every effort to provide patient satisfaction while maintaining composure and offering appropriate assistance.

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served.

Extremely efficient, organized and resourceful.

Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities.

Strong decision making skills.

Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.


This position requires NH Ophthalmic Dispenser registration.

Lens Doctors will reimburse for renewal of NH Dispensing certificate.

Job Type: Full-time

Required experience:

optics: 1 year

EHR systems: 1 year

Customer Service: 1 year

Required education:

High school or equivalent

Job Location:

Portsmouth, NH

Required license or certification:

NH Ophthalmic Dispenser registration