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TTI Travel
Toronto, Ontario, Canada
February 13, 2018


As the Receptionist reporting into the Office Manager, key duties and responsibilities will include:

Acting as the first point of contact for all client interactions - face to face, over the phone and via email

Coordinating the internal room bookings system to ensure the smooth running of the office

Ensuring customer satisfaction is met by keeping clear and thorough customer records

Receiving, recording and resolving any customer feedback and complaints

Working with the in-house software system

Completing daily task reports for the Administration team

Maintaining strong knowledge of products and services in the organisation

Abiding by all company policies and procedures

Ad hoc administrative support of the team as required including filing, printing and binding


The ideal candidate has demonstrated and proven background in a similar role, with at least 2 years’ experience as a Receptionist. You will have exceptional written and verbal communication skills and proven mastery of MS Office Suite, particularly Word and Excel. You will be professionally presented and be able to interact confidently with people of all levels from high level clients to other staff members. Furthermore, you will be a positive and motivated individual who takes ownership of the role whilst working as a part of a high performing and passionate team.