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Customer Support Executive (Dutch)

Company:
Blu Selection
Location:
Barcelona, CT, Spain
Posted:
February 13, 2018
Description:

Do you have strong communication skills? Are you a Dutch or Flemish native speaker with analytic skills? Then this is your position:

The company

For our client a well-known Belgium telecommunication company we are currently recruiting Dutch or Flemish native speakers for a Customer Service position in Poblenou (Barcelona).

The Job

After a 6 weeks training the candidate will ensure Customer Support for the Dutch market. The main tasks include:

– Provide information and advice users on appropriate action to solve issues

– Respond to incoming requests for assistant via telephone or email

– Ensure quality service

– Ensure high level of customer satisfaction and record information

– Maintain client relationships through product support over the phone or chat

The Profile

The candidate has to attend the 6 weeks paid training. He should speak proficiently Dutch and has already to be settled in Barcelona.

– The candidate must have a NIE and a social security number (by start date)

– Native or proficient Level of Dutch and very good English

– Good communication skills

– Team player and open-minded

– Enthusiast and motivated

– Affinity to technology

– Call Center experience is a plus

The Offer

– A salary of 1305 Euro gross/month

– Performance related Bonus after 3rd month up to 250 Euro

– Free Spanish classes offered

– Working hours of 39 hours/week

– Working in a nice and friendly environment

– Different from the usual Call Center environment

– Working for a company where the employees feel valued

– New office located in Poblenou area

– 6 weeks Training provided

– Monday to Saturday: 9 AM – 9 PM (rotative shifts)

– Start date:07/03/2018