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Dispatcher - 171466

Company:
GDKN Corp
Location:
Plymouth, Minnesota, United States
Salary:
DOE
Posted:
February 13, 2018
Description:

• High School or equivalent 3 years experience in customer service/dispatching.

• Proficient with computers, Windows applications (Oracle experience a plus).

• This position requires a high energy level with a focus toward customers and a strong desire to succeed.

• Good organizational skills, attention to detail and excellent communication skills are required.

• Scheduling general service calls, preparing and invoicing service calls.

• Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections.

Duties:

• Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.

• Communicate with our Service Resource Center for all service calls.

• Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

• Reassign work as needed, making judgments based on current workloads & priorities.

• Regular contact of customer to communicate status changes.

• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

• Validate and perform invoicing transactions for service calls in ACE daily.

• Completed service calls to be invoiced within 48 hours.

• Maintain confidentiality of customer and employer information at all times.

• Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

Comment

• Individual must have dispatching experience in a service related industry.

• Ability to set up routes for field employee's.

"POSITION OFFERED BY NO FEE AGENCY"

CANDIDATE MUST BE US CITIZEN\GREEN CARD HOLDER\PERMANENT CITIZEN OF US