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Quality Analyst

Vinkom Solutions
Gurugram, Haryana, India
February 14, 2018

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.

2:- Should have excellent communication skills.

3:- Responsible for Audit Accuracy & Quality Improvements.

4:- Should be responsible for helping the representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.

5:- Should be responsible for gathering information to improve agent performance.

6:- Should provide motivational and professional support to the team.

7:- Should be responsible for maintaining Weekly & Monthly audit reports

8:- Should be responsible for providing feedback for calls monitored