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Customer Service Representative

Company:
ECHRS Manpower Services
Location:
Pasay, National Capital Region, Philippines
Salary:
20000-25000
Posted:
February 18, 2018
Description:

Manage and prioritize multiple concerns simultaneously.

Provide appropriate and correct information to incoming customer order status and product knowledge requests.

A positive attitude, even when faced with misplaced criticism or frustration.

The ability to learn quickly and move on from both success and failure.

Process customer orders/changes/returns according to established department policies and procedures.

Work closely with the credit department to resolve disputed credit items.

Provide timely feedback to company management regarding challenges or customer concerns.

Partnership with the sales team to meet and exceed customer’s service expectations.

Listen, document, and help resolve conflicts with customers.

Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

PLS LEAVE CONTACT NUMBER IN YOUR RESUME

Work locations:

ALPHALAND(MAKATI), ANTIPOLO, AYALA(MAKATI), BACOLOD, BAGUIO, DAVAO, FAIRVIEW, GREENFIELD MANDALUYONG, INSULAR LIFE(CEBU), IT PARK(CEBU), PASAY, ROCKWELL, SUCAT, SILVER CITY and TAGUIG CITY