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Customer Service Representative/Administrative Assistant

Company:
CVS Health
Location:
Charlotte, North Carolina, United States
Posted:
February 14, 2018
Description:

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Develop and maintain a knowledge base of the evolving products and services

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Excellent written and verbal communication skills

Positive and professional demeanor