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ServiceNow Consultant

Enormous Enterprise LLC
Nashville, Tennessee, United States
January 16, 2019


Primary Responsibilities:

As part of onsite client facing team, work closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applications;

Generate related solution documentation Should have good experience on effort & schedule estimation and provide inputs to project managers Perform hands-on as well as lead overall development effort by managing a team of 6-8 developers across various regions Develop, configure, and improve core and custom applications Develop systems integrations and process automation;

Identify opportunities to leverage automation Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow Design appropriate solutions for data import/export between Service-now and other systems Experience of configuring and managing Orchestration preferred Follow and implement industry best practices for release & environment management, source code control with SNOW development COE Manage application and platform upgrades with impact assessments & remediation plans Work directly with end users to resolve escalated issues/defects within ServiceNow;

Provide guidance and assistance to ServiceNow support team(s) on an ongoing basis Should be able to support development of variety of applications: Incident, Problem, Change, CMDB, Discovery, Service Mapping, Portal & UI development, Asset Management, Service Catalog, HR Management Should be self-driven, good communicator and a team player;

Mentor team members Experience:

Overall 6-9 years’ experience in ServiceNow with proficiency in JavaScript programming, debugging, testing and web services (HTML, XML, REST)

Must: ServiceNow System Admin Certification or higher preferred