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Customer Service Representative (CALL CENTER)

Company:
celtic healthcare
Location:
Maryland City, Maryland, United States
Salary:
35$-75$ per hour
Posted:
February 15, 2018
Description:

Under immediate supervision, responds to phone calls received to the Call Center; responds with information, assistance, or transfers the call to appropriate person or department; records information regarding calls, into a database; assists with marketing projects or department related activities.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES

May include any and/or all of the following:

Responds to caller general information requests and/or inquiries; refers caller to most qualified area.

Tracks calls appropriately; gathers necessary demographic or other pertinent information and enters into database.

Maintains physician and clinical service information, as well as information regarding studies and special programs.

Facilitates physician consultation requests; assists with patient referrals; transfers callers to clinical departments, as needed.

Schedules patient appointments; pre-registers patients; obtains patient demographic and insurance information and updates IDX; cancels/reschedules appointments associated with calls received from TeleVox system.

Pre-screens patients for clinical studies; serves as backup to registration; provides assistance with scheduling and interface reports and edits.

Assists marketing department with event registration, coordination, and reporting; performs other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Knowledge of modern office equipment and procedures

Strong verbal and written communication skills

Interpersonal/human relations skills

Organizational/planning skills

Supervisory skills

Attentiveness to detail

Ability to type and operate word processing programs

Ability to prioritize duties, delegate responsibilities, and evaluate the work of others

Ability to maintain confidentiality and professionalism

Ability to work efficiently and cooperatively

MINIMUM QUALIFICATIONS

Education and experience equivalent to:

High school diploma; supplemented with two (2) years of customer service or related field.