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Call Center - HR Service Center Analyst

ATR International
Oakland, California, 94612, United States
July 16, 2018

Job Title: HR Service Center Analyst

Job Location: Oakland, CA

Job Duration: 12 months with possibility of conversion

Job Description:

We are seeking a HR Service Center Analyst for a very important client.

Scope of the project: National tuition reimbursement administration and customer service support to eliminate backlog and administer new special programs in the regions.

Top daily responsibilities:

- Process Tuition Reimbursements (Computer Data Base)

- Unload / Process Incoming Fax Server documents

- Respond to Employee Questions (E-mail / Phone)

- Liaison with Consultants and Other Departments as needed, provide efficient and quality-driven customer service, log encounters and utilize resources and scripts in Customer Service System


The ideal candidate will possess the following skills:

Preferred skills:

- Data entry (Screen)

- Basic Math (Calculator - Add / Subtract)

- Telephone CSR (moderate, includes excellent customer service skills, logging encounters and utilizing resources and scripts in Customer Service System (CSS)

- E-mail Correspondence

- Computer File Management (Data Entry, Editing, Transaction Processing)

- Database Report processing

- Special Projects (as needed)

Desired skills:

- Online/systems and Excel spreadsheet data entry (Screen)

- MS Office Suite proficiency (Word, PPT, Excel)

- Lotus Notes, file management

Soft Skills:

- Customer service

- Time management

- Collaborative/team oriented plus ability to manage own work effectively (productive and accurate)

Required - At least 2 years’ experience and proven excellent customer service in a call center required

Top preferred personality traits:

- Results Oriented (efficient and quality-focused)

- Team Friendly, Positive Attitude, Collaborative

- Active Learner / Contributor / Able to handle change and ambiguity in a process improvement driven environment with a positive and pro-active attitude

Educational Requirement:

- High school diploma or GED minimum required

- Associate degree highly preferred