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Customer Service Representative

Company:
ALONJA Enterprises LLC
Location:
Havelock, North Carolina, United States
Posted:
February 14, 2018

Posted By Premium Recruiter

Description:

Remote/Work From Home - Customer Service, Tech or Sales Professional -Anywhere USA

Overview Service Fortune 500 companies and provide quality customer service, regarding various available products and services.Responsibilities

*Answer inbound calls

*Provide contact completion and/or alternate solutions for the caller

*Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion

*Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines

*Adhere and meet client program metric performance goals

*Maintain concentration and focus in order to meet performance goals

Skills & Abilities

*Good knowledge of business English, spelling and punctuation

*Must be able to communicate clearly and effectively

*Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.

*Demonstrate the ability to handle pressure when attempting to meet performance goals.

*Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.

--Ability to remain alert and ready to accept calls, even during periods of low call volume.

--Ability to project and convey a positive, concerned and professional image to customers

--Ability to be adaptable and quickly adjust to change

--Must be able to conduct data search efficiently and effectively while working within specific time constraints

--Ability to maintain a well-organized work area

--Manage time effectively

--Concentrate and focus for extended period of time

--Remain alert at all times

--Adhere to work schedule and punctuality requirements

Position Qualifications:

**High School Diploma or GED Experience

**At least six months of customer service experience

**Prefer call center experience, but not required

**Prefer work from home experience, but not required

Computer/Office Requirements

1. Laptop or Desktop Computer

2. Computer Monitor (15" or higher

3. Computer Hard Drive with only the following Operating Systems: Windows 7 (32 or 64 bit), Windows 8 or Windows 10.

4. Computer Hard Drive with 1 or more GHz dual core processor and a memory of 2 GB RAM or more.

5.Computer Keyboard and Mouse

6. Hard-Wired Land Line Telephone (plain old telephone line)

7. Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection: minimum download speed of 3 Mbps or higher and a minimum upload speed of 1 Mbps or higher.

8. Internet Software: Internet Explorer 8.0 or 11, Edge, Mozilla (Firefox 14 to 42).

9. Noise canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft)

Starting pay rate: $9.00-$12.00 ( Up to $15.00)