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Field Technician

DatamanUSA LLC
Chester, Virginia, United States
January 15, 2019


Title: Field Technician

Location: Chester VA

Duration: 05 Months

Job Summary/Description :

Minimum 3-5 years working on PCs and laptops running Microsoft Operating Systems

The selected technician will work moderate to complex PC and printer Incident and IMAC tickets. The selected technician will provide support to users with a very wide range of skills from novice to expert. Customer service skills are imperative in this position.

Tasks will entail work on PC and printer hardware repair and remediation, virus and malware removal, system re-imaging, and analysis of complete hardware problems. Software issues will include loading drivers, assisting with email issues (MS Outlook/Exchange), assisting users with MS Office, use administrative privileges to load/reload agency applications and assist with VPN issues. Tasks will also require evaluation of system slowness and latency issues.

The job will also include installing new PCs via net new or refresh, installing and configuring new printer and copiers, assigning the server and network teams as touch labor outside of the programs data centers in Lebanon and Chester, VA.

There may be occasions where the technician is contacted after hours on nights or weekend for critical outages.

Candidates must be able to obtain DOC and VSP Clearances

The program uses ITIL compliant ticketing; the selected technician will update ticket journals with findings and steps to resolution. Tickets are subject to program service level agreements (SLAs) that carry financial penalties if not achieved.

Specific Skills Required

Software (i.e. McAfee, Microsoft Windows 7, Outlook 2010 and Office 2010); Hardware (HP desktops and laptops, servers, HP and Xerox printers and copiers, Cisco Network equipment); Certifications (e.g. A+, HP hardware)

Degree Required: Degree in IT or related field