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Credit Collections Team Manager

Dencom Consultancy and Manpower Services
Taguig, NCR, Philippines
November 04, 2019


Key Responsibilities:

• Work with the Customer Administration/ Global Credit Management team to define and implement best practice Credit control with Order Management and Customer Liaison and business stakeholders

• Enable team to achieve cash collection, DDO, outstanding debt and query log targets across the region, while supporting rollout of

El and MyAccount initiatives.

• Achieve and maintain high levels of customer service and satisfaction working with local Account Management

• Explore ways to improve cash collection efficiency

Manage, develop and support the team including assisting team leaders

with performance management and play a lead role in the recruitment of

Credit Control Staff

• Fully utilize and maintain the quality and integrity of all system data (Get Paid, Trust, Siebel Sap)

• Ensure that all global credit control policies

and procedures are complied

• Liaison on legal issues

• Consolidate monthly Regional Credit Control Report and

any ad hoc reporting

• Attend country debt review meetings and

SOX reviews and allocate Credit Control staff across the region

accordingly and verbally in the desired languages. Excellent presentation skills.


• Strategic thinker able to develop plans to improve function

• Minimum 5 years of (CreditlCollections) leadership/management


• Proven experience in a leadership role including team management and

mentoring and coaching skills

• An ability to influence clients (internal and external)

• Ability to drive performance and ensure results delivery

• Solid relationship management skills

• Solid understanding of credit control systems and processes

• Understanding of performance measurement

• Understanding of the financial markets

• Good project management, troubleshooting and problem-solving skills with

excellent decision-making skills.

• Ability to communicate with colleagues and customers, both written and verbally in the desired languages. Excellent presentation skills.