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Credit Card Disputes Support Specialist

Kelly Services
Austin, Texas, United States
February 18, 2018

Kelly Services is currently recruiting for full-time experienced Credit Card Disputes Support Specialist for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX.

This assignment pays $20.00/hour and is a 3 month contract position.

Job Description: The position will engage and partner with Operations, the client Online Store and/or the client Retail.

Duties and Responsibilities:

• Candidate in this role will manage credit card disputes.

• Research, assign and/or escalate disputes to internal customers.

• Perform monthly reconciliations and reporting.

• Prepare responses, and conducting audits to review and escalate cases

Skills and Qualifications:

• High School Diploma or equivalent

• Must have 1+ years’ experience in credit card disputes/chargeback

• Excellent customer service and call center experience required

• Ability to communicate effectively both orally and in writing

• Strong interpersonal, strong negotiating and mathematical skills

• Ability to multi-task with strong organizational skills with attention to detail

• General knowledge of accounting principles preferred

• Intermediate to advance Microsoft Office Word, Excel required

• Strong problem and analytical skills and exercises judgment within defined standard operating procedures to determine appropriate action

Term of Assignment:

• 3 month contract assignment – start ASAP

• Full Time: 8:00am-5:00pm Monday through Friday

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at