Firewall Engineer

Firewall Engineer - Phillips Petroleum Company

Top Skills Details

Checkpoint Firewall Expert Level experience

Enterprise Firewall operations experience

Cloud Connectivity experience

Description

Firewall Support Engineer High-Level Responsibilities

• Troubleshooting and incident management

• Communicate and report on program variance or issues encountered for continual service improvement

• Firewall and security devices support

• Third-party vendor coordination

• Operating systems upgrades, break/fix, and weekly Tuesday changes

Detailed Team Responsibilities

• Rule requests (estimated eighty (80) rule requests / month or all if less than eighty (80))

• Global firewall rule requests, Lubricants firewall rule requests, refinery firewall rule requests, Midstream Supervisory Control and Data Acquisition (“SCADA) firewall rule requests, and midstream Pre

• Construction Notification (“PCN”) firewall rule requests

Refining whitelist:

• Whitelisting of URLs for refining users to access on the Internet. This may be deprecated in the future

Generic engagement request:

• Catch-all for network security team assistance

Cloud security group request:

• Modifying security groups within Amazon Web Services (“AWS”) or Microsoft Azure as required

Generic network security request:

• Internal team request for time tracking

Tool/application access:

• Network security team management access, AlgoSec, Dome9, and Prisma Cloud

Tier 1: Response/resolution:

• Perform basic incident/catalog task resolution while adhering to change control processes

• SCADA/PCN requests are not permitted

• Global changes require peer review before implementation

• Perform initial troubleshooting

• Escalate as needed to reach incident resolution

• Estimated ten (10) incident/catalog task expected on a weekly basis

Tier 2: Response/resolution:

• Perform intermediate incident/catalog task resolution while adhering to change control processes

• SCADA/PCN requests are permitted

• Perform initial troubleshooting

• Escalate as needed to reach incident resolution

• Perform non-PCN/SCADA firewall reviews

• Perform CheckPoint™ to CheckPoint™ firewall refresh

• Estimated ten (10) incident/catalog task expected on a weekly basis

Tier 3: Tickets:

• Perform complex incident/catalog task resolution while adhering to change control processes

• SCADA/PCN requests are preferred at this level

• Perform initial troubleshooting and advanced troubleshooting

• Perform escalation resolution from lower tier third-party vendors/contractors

• Perform PCN/SCADA and refinery firewall rule reviews

• Perform CheckPoint™ to CheckPoint™ firewall refresh