Operations Specialist

Job Type

Full-time

Description

Job Summary:

To assist Fraternity, Foundation and Office of Housing volunteers and staff with customer service and support needs, processing event guidelines, initiation approvals, letters, reports, the membership database and other projects.

To build and maintain a strong working relationship with the Executive Offices staff, Council and Cabinet.

To perform assigned duties in conformity with the Constitution and policies of the Delta Gamma Fraternity and Foundation.

General Legal and Operations Functions: work with the Legal and Operations team to accomplish these functions as a team. Leadership areas will be assigned by general counsel/director of operations.

Answer inbound telephone calls with a focus on excellence in customer service and support.

Manage Mu Lamps of Knowledge programs.

Review and respond to emails sent to Delta Gamma cover email addresses.

Ability to clearly articulate the Delta Gamma Fraternity event guideline process for social events with alcohol.

Communicate with collegiate chapter officers and advisers regarding paperwork submissions and guidelines, approvals, cancellations and general questions related to events with alcohol.

Review event guideline paperwork to ensure completion and compliance with Delta Gamma Fraternity policies and procedures.

Assist with education of collegiate chapter officers and advisers regarding event guidelines and procedures.

Review Initiation approval paperwork to ensure completion and compliance with Delta Gamma Fraternity policies and procedures.

Additional responsibilities and projects to be determined by general counsel/director of operations or Executive Director.

Requirements

Demonstrated commitment to creating inclusive environments where belonging is valued.

Bachelor's Degree is preferred or 1-2 years of relevant operations and customer service experience.

Membership in Delta Gamma preferred, not required.

Professional demeanor, with the ability to maintain highly confidential information and be customer service oriented.

Strong attention to detail, ability to multi-task, with excellent verbal and written communication skills.

Experience with MS-Office: Outlook, Word, Excel, and PowerPoint.

Salary Description

Hourly