Hearing Support Training Officer

Office of Legal & Acquisition Services The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits.

We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal.

BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency.

Learn more about the Office by visiting the ODJFS BSH webpage.

What You Will Do * Create, update, and maintain training materials including manuals, presentations, desk aids, e-learning modules, and reference documents to ensure alignment with current BSH policies and procedures.

* Deliver comprehensive training for new BSH employees, providing role-specific instruction across hearing support staff processes, including request initiation, pre-hearing resolution, scheduling, reinstatements and closures, compliance, and quality control review.

* Train staff to use the Hearing and Appeals Tracking System (HATSX), Ohio Benefits Worker Portal (OB), Statewide Automated Child Welfare System (SACWIS), Support Enforcement Tracking System (SETS), and Tableau production dashboards.

* Conduct refresher and re-training sessions to ensure staff remain current with changing policies, procedures, and regulatory requirements.

* Facilitate engaging training sessions using effective adult-learning strategies and instructional best practices.

* Perform quality control reviews of employee work to assess compliance with standards, identify training gaps, and recommend corrective actions; provide coaching and feedback based on review findings.

* Serve as a knowledgeable resource to BSH staff by answering questions, clarifying procedures, and offering guidance on best practices.

Recommended Skills * Good customer service and interpersonal skills.

* Excellent verbal and written communication.

* Comfortable with public speaking and presenting to an audience, in person and/or virtually.

* Knowledge of Microsoft Office software (i.e., Word, PowerPoint, Excel, Teams, Outlook). * Knowledge of eLearning training development software (i.e., Adobe Captivate, Articulate 360, Lectora). Schedule: Full-time.

Hours: Standard workdays are Monday through Friday.

Hours are between 7:00 a.m.

and 6:00 p.m.

Location: This position reports to the James A Rhodes State Officer Tower - 30 E.

Broad Street, Columbus, OH 43215.

Travel: Occasional travel within the state of Ohio.

PN(s): 20045268.

The ideal candidate, at minimum, must have the following: Option 1: * 6 courses in human resources, education, sociology or psychology OR 18 months experience in preparing informational or instructional programs; * AND 18 months training or 18 months experience in public speaking or effective communications skills; * AND 3 months training or 3 months experience in operating audio visual equipment.

Option 2: * Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting.

We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application.

Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information This position is in the State of Ohio's OCSEA Pay Schedule, Pay Range 31.

Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $27.92 per hour). These ranges provide a standardized pathway for pay increases.

With continued employment, new hires move to the next step in the range after 6 months and annually thereafter.

Cost of Living Adjustments increase wages in these ranges each fiscal year.

The current step progression wages are in the table below.

Pay Range 31 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Hourly $27.92 $29.22 $30.55 $31.88 $33.52 $35.15 $36.90 Annual $58,074 $60,778 $63,544 $66,310 $69,722 $73,112 $76,752 Months of Employment At Hire 6 Months 18 Months 30 Months 42 Months 54 Months 66 Months