Dispatcher - Intermodal

Position: Intermodal Dispatcher

Pay Rate: Starting at $63k per year

Schedule: Mon - Fri 8am - 5pm

Job Description:

The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Responsibilities & Duties:

Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)

Communicate with drivers to prioritize loads, define routes, and set schedules

Monitor containers to prevent demurrage and storage fees

Providing detailed instruction to various personnel via email and phone

Accepting & scheduling loads and providing excellent customer service

Make routing decisions that satisfy customer expectations and company financial decisions

Ensure that shipping data is entered into the system timely and accurately

Other duties as assigned

Qualifications:

Intermodal transportation experience strongly preferred

Self-motivated problem-solver with fervent desire to meet customer needs

Strong verbal and written communication skills

Desire for a long-term career with an industry leading company

Ability to present and maintain a positive corporate image in a fast-paced environment

Proactively establish and maintain effective working team relationships with all support departments

Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.

Must be willing to work a flexible schedule

Skills:

The ideal candidate will possess a “can do” attitude with a “will do” work ethic

Must have the ability to work in a fast-paced environment

Ability to communicate effectively with all levels of operations

General computer skills - Microsoft Office, Outlook, AS400

Excellent communication and problem-solving skills

Forward Air is an Equal Opportunity employer.

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