Customer Success Manager- Standard

Customer Success Manager- Standard

Your mission as a Customer Success Manager

The Standard CSM at Energage will build client loyalty and success through product adoption with our Standard (small market) accounts.

In this role, you’ll develop and implement a year-round touchpoint strategy with clients to ensure Energage products/services are exceeding clients’ expectations, clients are getting value from our products and services, and have all of the tools and resources they require. You will act as the voice of the customer, using their feedback to enact product and/or process changes within Energage. Additionally, a Customer Success Manager is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

Accountability & Impact:

In this role, you’ll...

Aid company growth by nourishing, building, and growing relationships across a portfolio of clients

Establish clear goals, milestones and metrics that you and the Customer will be working towards; periodically re-assessing and reviewing these with the Customer

Understand and align with your clients business goals, most importantly using the Energage platform to help them in achieving those goals

Work collaboratively with a variety of other departments, such as Onboarding and Support, Consulting Solutions, Partnerships, and Contracts to ensure ongoing customer satisfaction and retention

Contribute to revenue generation through renewals and account expansion by identifying upselling opportunities for consulting services and cross-selling new products

Completing regular checkpoints via phone and email, sending relevant marketing content, etc.

What Your Bring to the Role:

Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Clients have the impression that you listen and understand their problems

Must be skilled at solving business problems for our customers using the Energage platform and other Energage offerings

Strong multi-task management skills across a varied set of responsibilities

Strong communication skills (written, verbal, and presentation)

A consultative approach; the ability to develop rapport and trust with internal teams to achieve broader business objectives and goals

Highly organized, team player, responsive, positive, excellent collaborator, and critical thinker

High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others

Maintain accurate records of all activities in SalesForce.com

Measured on:

Your success will be measured by net retention

Compensation and Benefits:

We offer a competitive compensation package that reflects your experience, skills, and the value you bring to our team. The base salary for this position is $75,000 annually with an At-Risk bonus target of $40,000 annually.

In addition to base pay, our total rewards package includes:

PTO policy includes company holidays, sick time, vacation time, and floating holidays

Remote

Company pays a portion of individual health care premium

Option to participate in a company-sponsored 401(k)

Training and education

Professional development; all employees have access to a third party professional coach

Tuition reimbursement program

Opportunity to work for a purpose-driven organization using business as a force for good (

Energage is a remote workplace with employees in various US locations. While our employees enjoy the flexibility of daily remote work, they are also given the occasional opportunity for in person interaction. This includes in our office in Exton Pa, or in a coworking space/out in their local area. This role is available for remote work in the following states:

Arizona

Delaware

Florida

Georgia

Maryland

Michigan

North Carolina

Nebraska

New Jersey

New York STATE (NYC residents excluded)

Pennsylvania

South Carolina

Tennessee

Texas

Wisconsin

If you reside outside of the above locations, you will not be considered for this role.

About Energage:

Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 19 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.

Energage is committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer. Energage encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.