IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Job Title

Principal technical authority and lead specialist with responsibility to ensure effective, economical, and advanced technical management of customer computing requirements for assigned systems and applications.

Provides expert technical guidance, interpretation, and implementation oversight of security policies, processes, and practices to ensure continued operational availability and integrity of enterprise applications, systems, networks, and data.

Develops and manages customer performance requirements, support policies and procedures. Leads rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages.

Reviews technical and design specifications to address customer requirements.

Conducts trend analyses to identify areas where additional customer training and assistance is needed and initiates appropriate action such as defining new training requirements.

Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.