Team Captain (Shift Leader)

Rally House Team Captain

Job Description

The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.

Competencies

Social: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.

Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.

Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.

Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.

Responsibilities

People

Support onboarding and training of new team members

Help maintain a high-energy, high-commitment store culture

Model service behaviors and standards consistently

Provide in-the-moment coaching and feedback to team members

Operations

Prioritize and delegate tasks during shifts to ensure execution

Serve as a go-to resource for basic operational questions

Validate completion of daily operational routines

Escalate operational risks and gaps to leadership quickly

Merchandising

Lead recovery, replenishment, and fixture resets during shifts

Ensure merchandising standards are maintained throughout the day

Guide Teammates on visual standards and product placement

Support visual transitions and floor sets

Service

Lead the floor to ensure service coverage and prioritize guests

Reinforce the Party service model and behaviors

Handle escalated customer concerns with confidence and professionalism

Monitor service execution and adjust staffing or focus as needed

Results

Drive sales during assigned shifts through guest focus and urgency

Coach team members to maximize guest opportunities

Support execution of promotions, hot markets, and events

Skills and Knowledge

Ability to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandising

Qualifications

Must be at least 18 years of age

1-2 years of retail experience

Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

Must be able to stand and walk for extended periods of time

Ability to lift up to 50 pounds

Ability to bend, reach, and climb ladders

Pay Range

$14.00 - $16.00