Command Centre Supervisors

To supervise the day-to-day operations of the company Command Centre, ensuring all alarms, incidents, radio communications, CCTV monitoring, dispatch activities, and guard deployment functions are managed professionally, efficiently, and in accordance with company SOPs.

Salary:

Negotiable

Responsibilities:

Supervise all Command Centre staff during assigned shifts.

Ensure alarms, incidents, and emergencies are handled within required response times.

Coordinate dispatch of reaction teams, supervisors, and guards.

Monitor operator performance and adherence to SOPs.

Ensure accurate incident logging and shift handovers.

Escalate critical incidents to senior management where required.

Ensure communication systems, radios, and monitoring equipment remain operational.

Review CCTV footage and incident reports where necessary.

Conduct daily quality checks on logs, reports, and dispatch records.

Assist in training and mentoring Command Centre staff.

Ensure discipline, professionalism, and confidentiality within the control room.

Coordinate of guarding and rapid response departments.

Key Skills:

Good understanding of radio procedures and incident escalation.

Strong computer literacy.

Ability to work shifts, weekends, and public holidays.

Leadership and decision-making

Calm under pressure

Strong communication skills

Incident management

Attention to detail

Operational coordination

Problem-solving ability

Qualifications:

Minimum 5 O' Levels including English.

Diploma or certificate in Security Management, Operations, or related field.

Minimum 3 years' control room or security operations experience.

Previous supervisory experience