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Bilingual Speaking Asian and European

Company:
Dencom Consultancy and Manpower Services
Location:
Salary:
negotiable
Posted:
December 03, 2018

Description:

Assists customers via Chat, Email or Phone in a speedy and accurate manner

Processes customer documents where needed

Offers Proactive support to address errors, mistakes and technical faults

Completes customer interactions within the agreed timeframe (Average)

Creates added value by supporting cross sell initiatives and promotional offers

Meets or exceeds quality targets via offering excellent customer service

Strives to ensure a high customer satisfaction level at all times

Offers resolutions and closure to complaints and disputes through demonstrating excellent

problem solving skills

Aims to be the best at all times and challenges the status quo

Identifies customer feedback trends and raises with management

Takes ownership of customer disputes and manages the issue from start to finish

Responds to customers in a timely fashion and meets commitments made

Ensures customers receive a personalised response and frown away from templates and generic

answers

Ensures regulatory compliance by ensuring all appropriate processes are followed

Ensures customer loyalty by representing the customer within the business and ensuring all steps

are taken to resolve issues as quickly as possible.

Offers support and assistance to colleagues in need of help

Raises problems and challenges where necessary through the relevant channels of feedback.

Attends all applicable training sessions to continue to improve knowledge and skills

Open to feedback and portrays an appetite to continuously do better

Job Requirements:

Must be fluent in one of the stated languages (speaking, reading and writing) and English language

With at least 1 year of BPO experience

Excellent communication skills

Good Computer literacy with knowledge of Word, Excel and Outlook

Experience of complaints handling and resolution

Awareness of the industry (preferable)

Enjoys interacting with people

Ability to multi task

Enjoys working in a high speed and dynamic environment