Being liable for the distribution of service desk services to the company’s business in multiple geographies, and those services will form part of a wider outsource engagement with end customers. Such services are to be delivered to agreed quality and time targets, and in collaboration with the company’s colleagues, delivery teams & 3rd party vendors.
•Bachelor’s degree holder
•Able to establish excellent Service Desk Level 1 support capability within a technical, customer facing, service desk environment, with good knowledge and experience with ITIL Incident & Service Requests and Enterprise ITSM/Service Desk tool.
•Skilled in Technical Service Desk servicing overseas, English speaking customers
•Good involvement of working to ITIL process and SLAs
•Outstanding communication skills, both written and verbal, in English
•Supported skills with Windows Desktop Applications – set-up and troubleshooting
•Supported skills with AD/Exchange Administration
•Able to disclose good understanding of working in an outsourcing environment
Type of employment: Direct hiring
Work location: Ortigas
Work Schedule: Mondays to Fridays 3:00pm to 4:00am
Interested applicants can also send resume to firstname.lastname@example.org
Philippines, Makati, NCR - ncr, csr, hiring, direct, makati, night shift,...
CSR for Dayshift Account
Philippines, Makati, NCR - ncr, csr, contact, high, php, full, school,...
Global Service Desk Analyst - Makati
Philippines, Makati, NCR - ncr, citrix, avaya, printing, it support, printer,...
Senior Software Engineer or PHP Web Developer
Philippines, Makati, NCR - php, ncr, web developer, direct hiring,...
Quality Assurance Engineer
Philippines, Makati, NCR - php, ncr, direct hiring, contact details,...
Full Stack Software Engineer - Taguig, 80k Negotiable
Philippines, Makati, NCR - ncr, php, engineer, hiring, software engineer,...
IT Service Desk Specialist
Philippines, Pasay, NCR - ncr, desk, help desk, ece, service desk, yr,...