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CSR _ Travel

Makati, National Capital Region, Philippines
25,000php to 28,000.00php
December 06, 2016

Job Description:

Being liable for the distribution of service desk services to the company’s business in multiple geographies, and those services will form part of a wider outsource engagement with end customers. Such services are to be delivered to agreed quality and time targets, and in collaboration with the company’s colleagues, delivery teams & 3rd party vendors.

Job Qualification:

•Bachelor’s degree holder

•Able to establish excellent Service Desk Level 1 support capability within a technical, customer facing, service desk environment, with good knowledge and experience with ITIL Incident & Service Requests and Enterprise ITSM/Service Desk tool.

•Skilled in Technical Service Desk servicing overseas, English speaking customers

•Good involvement of working to ITIL process and SLAs

•Outstanding communication skills, both written and verbal, in English

•Supported skills with Windows Desktop Applications – set-up and troubleshooting

•Supported skills with AD/Exchange Administration

•Able to disclose good understanding of working in an outsourcing environment

Type of employment: Direct hiring

Work location: Ortigas

Work Schedule: Mondays to Fridays 3:00pm to 4:00am

Interested applicants can also send resume to