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Customer Retention & Inside Sales Rep

Company:
Softpath System
Location:
Austin, Texas, 78758, United States
Posted:
December 01, 2016
Description:

Job Description:

Job Title: Customer Retention & Inside Sales Rep

Location: Austin, TX. 78758

Duration: Full Time position

Shift timings- Call Center Hours: 8:00am - 9:00pm Monday–Saturday and 9am - 6pm on Sunday (Position shift hours will vary within the hours of the call center)

Job Description:

Enhance our customer experience! Be an expert educator to customers! Guide them to a confident choice in their telecommunications services! No cold calling involved.

What will you be doing?

Use your exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services. Investigate problems, track reasons for disconnect requests, and take ownership of customers’ concerns to assist them in making the decision to stay. Confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services.

Your passion for the customer will ensure long-term customer satisfaction and in turn, reward you with a rich compensation package, as well as flexible & generous benefits that include discounted pricing on your own TWC products & services!

You’re a match if you possess the following:

● Customer-centric mentality and passion for the customer

● Effective listening skills with high level of empathy to solve problems

● Ability to probe and correctly identify customer needs/concerns.

● Proven ability in objection handling techniques and ability to deal with rejection

● Ideal candidates will have at least 1 year of sales-driven service and/or retention experience.

What’s in it for you?

● Competitive hourly base rate of $13.68 plus commissions! Monthly commission average is $1365 giving you an average annual hourly equivalent $21.56!

● Annual potential of $50K+!

● Weekly contests and incentives! Fun, team-oriented culture!

● Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!

What’s in it for you?

● Weekly contests and incentives! Fun, team-oriented culture!

● Competitive hourly rates. Annual potential of $60K+!

● Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!

● Full, Paid Training Program: 5 weeks in classroom plus an additional 12 weeks of On-the-Job Training (taking customer calls while working with a coach. Eligible for commissions during this time.)

NOTE:

Time Warner Cable requires applicant to complete a functional skills assessment as part of the application process.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment

“Please feel free to refer anyone you know who may be interested and qualified for this position. If you refer anyone, we will thank you with a referral bonus if your referral is hired.”