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Pharmaceutical Support Specialist

Company:
Millenniumsoft Inc.
Location:
Franklin Lakes, New Jersey, 07417, United States
Salary:
USD 23.00 /Hr
Posted:
December 01, 2016
Description:

Position : Pharmaceutical Support Specialist – Customer Operations

Location : Franklin Lakes, NJ

Duration : 12 Months Contract

Start Time : 06:30 AM

End Time : 03:00 PM

Total Hours/week : 40.00

Qualifications

• Ability to understand operational business issues quickly and the impact on Key Customer Accounts

• Extensive experience/proficiency with various computer software programs, specifically SAP, Excel, Business Warehouse (BW), and Powerpoint Strong skills in export operation and compliance

• Experience in SAP order management, Metrics and reporting – SAP, IDOCs, EDI as required

• Proficient in multiple computer systems including MS Office Word, Excel and Power Point

Responsibilities

• Strong skills in export operation and compliance

• Experience in SAP order management, Metrics and reporting – SAP, IDOCs, EDI as required

• Proficient in multiple computer systems including MS Office Word, Excel and Power Point Responsibilities:

• Responsible for Export Operations and Compliance Functions for regions assigned

• Manage sales orders creation and/or changes for the assigned regions

• Manage and execute export shipments from distribution centers on a timely manner for the assigned regions

• Team up with World Wide Business, Regions and Carriers to generate efficiencies and process improvements in transit duration. This may require sporadic meetings in night hours

• Run reports in SAP (e.g. incomplete orders, IDOCs, ASNs, Service Levels) providing feedback as the cause of error and recommendations for improvement

• Process/Service Improvements projects including but not limited to root cause analysis (SAP, Exports)

• Export Compliance monitoring activities. EAR regulations including familiarity with available exemptions/exceptions and classifications. ASN/IDOC reports and analysis

• Work closely with international supply chain teams to ensure on time and cost effective delivery of shipments in line with WW business plans

• Provide day-to-day export compliance and international transportation guidance to internal customers. Respond to inquiries regarding HTS and Schedule B classification,

• ECCN classifications, documentation requirements, or other export regulations to ensure timely clearance

• Provide timely feedback on root cause analysis on issues related to orders, GTS exemptions, IDOCs, ASN and other processes impacting other sites