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Manager of Conference Coordinators - Gaylord (16001QPP)

Company:
Gaylord National Resort & Convention Center
Location:
Oxon Hill, Maryland, 20745, United States
Salary:
DOE
Posted:
December 01, 2016
Description:

It’s a powerful feeling, to belong. It’s that moment you feel truly and completely yourself. It’s working with a team you call family. At Gaylord Hotels we know that when you feel at home, you’ll make our guests feel at home. And it’s why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.

Gaylord National Resort & Convention Center located at 201 Waterfront Street, Oxon Hill, MD, 20745 is currently hiring a Manager of Conference Coordinators.

Responsibilities include: Provides leadership and support to Conference Coordinator team. Interacts with all clients and Conference Coordinator team on a daily basis to verify meeting planner satisfaction. Manages the performance of the Conference Coordinator team. Handles recruitment, training, development and career planning. Maintains integrity of Conference Coordinator program within the property and across the brand. Communicates standards, departmental policies and procedures to promote positive working relationships with all operational departments. Supports the discovery process between the primary Conference Coordinator and Conference Planning team including hot buttons, tight turns and other critical performance factors. Reviews group resumes to gain an understanding of client expectations and verifies focus on the delivery by the Coordinator team. Provides support to Conference Management leadership in regards to staffing, budgeting, forecasting, strategic planning and expense control. Attends planning visits, pre-convention meetings, welcome receptions and necessary tie-down meetings. Actively promotes the Conference Coordinator program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years’ experience in the event management, food and beverage, or related professional area.

OR

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ experience in Catering management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Conference Operations

• Provides leadership and support to Conference Coordinator team.

• Interacts with all clients and Conference Coordinator team on a daily basis to verify meeting planner satisfaction.

• Manages the performance of the Conference Coordinator team. Handles for recruitment, training, development and career planning.

• Maintains integrity of Conference Coordinator program within the property and across the brand. Communicates standards, departmental policies and procedures to promote positive working relationships with all operational departments.

• Supports the discovery process between the primary Conference Coordinator and Conference Planning team including hot buttons, tight turns and other critical performance factors.

• Reviews group resumes to gain an understanding of client expectations and verifies focus on the delivery by the Coordinator team.

• Provides support to Conference Management leadership in regards to staffing, budgeting, forecasting, strategic planning and expense control.

• Attends planning visits, pre-convention meetings, welcome receptions and necessary tie-down meetings.

• Actively promotes the Conference Coordinator program.

• Understands the impact of banquet operations on the overall success of a conference event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards, policies, and procedures.

• Manages departmental inventories and maintains equipment.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Promoting and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Verifies employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.

• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.

• Provides for the safety and security of the employees or the property.

• Monitors employee attendance and records absences/tardiness.

• Helps direct supervisors to achieve their own development goals.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

To submit your application for this job, please go to online

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Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.