Position: Desktop Support (Ref: 1963)
Location: Des Moines,IA,50319,United States
Duration: 1 Years 0 Months 30 Days - Contract
Pay Rate: $25.00/hr
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
• Some work may be required outside of M-F (7 to 5), not to exceed a 40-hour work week
• More than 4 years of relevant experience and preferred education of 2-year degree or equivalent technical study
Candidate must be able to:
• Handle difficult situations with clients and turn them into a win for the desktop support team
• Work trouble tickets from system
• Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
• Solve issues desk side and through remote desktop
• Answer how to questions and resolve issues related to applications, printers, connectivity
• Setup and install new PC’s,
• Maintain a positive outlook, be professional, and provide excellent customer service
Required / Desired Skills
• Experienced in PC (desktop/laptop/thin client) support - both desk side and remote (Required 3 Years)
• Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting (Required 3 Years)
• Desktop - Windows XP to Windows 7 MigrationAbility to troubleshoot issues with Microsoft Office 2010/2013 (Required 3 Years)
• Windows networking TCP/IP Configuration and troubleshootingAbility to troubleshoot issues with Microsoft Internet Explorer 10/11 (Required 3 Years)
• Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software (Required 3 Years)
• Troubleshoot network printersExperienced in Windows networking TCP/IP configuration and troubleshooting (Required 3 Years)
• Ability to modify system registry (regedit) (Required 3 Years)
• Experienced in Google device (Chromebox/Chromebook) support (Highly Desired 1 Years)
• Experienced in support of the Google Office Suite of products (Highly Desired 1 Years)
• Printers - troubleshoot network printer connectivity issues (Highly Desired 3 Years)
• Printers - hardware maintenance (toner/maintenance kit replacement) (Highly Desired 3 Years)
• Thorough understanding of Microsoft Active Directory - client side (Highly Desired 3 Years)
• Ability to use industry standard remote tools - preference for SCCM (Highly Desired 3 Years)
• Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc (Highly Desired 3 Years)
• Industry certification (A+, Network+, MCP, etc.) (Nice to Have 1 Years)
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